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Privacy Policy

Effective Date: March 15, 2023
Last Updated: July 09, 2026

This Privacy Policy explains how SkyTech Horizon (Pvt.) Limited collects, uses, stores, protects, and handles personal information when you visit our website, contact us, request our services, subscribe to updates, or interact with us through any online or offline channel.

By using our website, submitting information, contacting us, subscribing to our newsletter, requesting a service, or using any service provided by SkyTech Horizon, you agree to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, you should not use our website or submit personal information to us.

1. About This Privacy Policy

SkyTech Horizon (Pvt.) Limited provides internet and connectivity solutions, networking services, CCTV and security systems, IT support, website development, digital content, SEO, e-commerce solutions, analytics setup, and related technology services.

This Privacy Policy applies to information collected through:

  • Our website;
  • Contact forms;
  • Newsletter forms;
  • Email communication;
  • Phone calls;
  • WhatsApp messages;
  • Social media pages;
  • Office visits;
  • Service inquiries;
  • Installation requests;
  • Customer support requests;
  • Invoices, quotations, proposals, and service records;
  • Any other communication or interaction with SkyTech Horizon.

This Privacy Policy also applies to services provided through or in association with SkyNet IT Solutions, where applicable.

2. Information We Collect

We may collect different types of information depending on how you interact with us.

2.1 Personal Information

This may include:

  • Full name;
  • Phone number;
  • Email address;
  • Residential or business address;
  • City, area, or service location;
  • Company or business name;
  • Designation or role;
  • CNIC or identity details, only where legally or operationally required;
  • Billing and payment-related information;
  • Service preferences;
  • Any information you voluntarily provide through forms, messages, calls, emails, or documents.

2.2 Service-Related Information

When you request or use our services, we may collect information such as:

  • Type of service requested;
  • Installation location;
  • Coverage area;
  • Internet usage requirements;
  • Package or service plan;
  • Router, modem, CCTV, network, or device details;
  • Technical issues reported;
  • Support history;
  • Site inspection notes;
  • Installation records;
  • Equipment serial numbers;
  • Warranty details;
  • Complaint or maintenance records.

This information helps us provide, maintain, troubleshoot, and improve our services.

2.3 Website and Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Pages visited;
  • Time and date of visit;
  • Referral source;
  • Approximate location based on technical data;
  • Website usage behavior;
  • Cookies and similar tracking information.

This information is used to understand website performance, improve user experience, detect technical issues, and protect our website from misuse.

2.4 Communication Information

When you communicate with us, we may keep records of:

  • Emails;
  • WhatsApp messages;
  • SMS messages;
  • Phone call details;
  • Contact form submissions;
  • Social media messages;
  • Support requests;
  • Complaint details;
  • Feedback or reviews.

We may use this information to respond to you, provide support, maintain service records, and improve customer communication.

2.5 Payment and Billing Information

For billing and payment purposes, we may collect:

  • Customer name;
  • Contact details;
  • Billing address;
  • Invoice details;
  • Payment status;
  • Transaction reference numbers;
  • Bank or wallet payment confirmation;
  • Service charges;
  • Tax or compliance-related information, where applicable.

We generally do not store sensitive banking passwords, card PINs, or full payment credentials. Payments processed through banks, wallets, or third-party platforms may also be subject to their own privacy policies.

2.6 Newsletter and Marketing Information

If you subscribe to our newsletter or updates, we may collect:

  • Name, if provided;
  • Email address;
  • Phone number, if provided;
  • Subscription preferences;
  • Interaction with newsletters or promotional messages.

You may unsubscribe or request removal from promotional communication at any time.

3. How We Use Your Information

We use collected information for legitimate business, operational, technical, legal, and customer support purposes.

This may include:

  • Responding to inquiries;
  • Processing service requests;
  • Checking service availability;
  • Providing quotations and proposals;
  • Installing internet, networking, CCTV, or IT systems;
  • Providing technical support;
  • Managing customer accounts;
  • Sending invoices and payment reminders;
  • Handling complaints and maintenance requests;
  • Improving website performance;
  • Improving customer service;
  • Sending service updates and notices;
  • Sending newsletters, offers, or promotional updates where permitted;
  • Maintaining internal business records;
  • Preventing fraud, misuse, spam, or unauthorized activity;
  • Complying with legal, regulatory, tax, or official requirements.

We do not sell your personal information to third parties.

4. Use of Information for Internet and Connectivity Services

For internet or connectivity-related services, we may use your information to:

  • Check service coverage;
  • Register your service request;
  • Install and configure equipment;
  • Manage service activation;
  • Provide customer support;
  • Monitor technical performance;
  • Troubleshoot connection issues;
  • Manage billing and payments;
  • Communicate about outages, maintenance, or service updates;
  • Prevent misuse, unauthorized resale, or network abuse.

Where service delivery involves third-party infrastructure providers, upstream providers, or authorized partners, limited customer or technical information may be shared only as required for service activation, support, compliance, or troubleshooting.

5. Use of Information for CCTV and Security Services

For CCTV and security system services, we may collect and use information related to:

  • Installation site;
  • Camera placement requirements;
  • Equipment details;
  • DVR/NVR configuration;
  • Remote viewing setup;
  • Maintenance or troubleshooting requests.

We do not claim ownership of your CCTV footage unless specifically agreed in writing. CCTV footage, recordings, storage devices, passwords, and monitoring access are generally the responsibility of the customer.

If remote access or technical support is requested, you may need to provide temporary access credentials. Customers should change passwords after support is completed where appropriate.

6. Use of Information for Website and Digital Services

For website development, digital content, SEO, social media support, e-commerce, analytics, and related services, we may collect:

  • Business details;
  • Brand information;
  • Website content;
  • Product details;
  • Images, logos, or documents;
  • Social media links;
  • Hosting/domain information;
  • Website login details, where required;
  • Analytics or tracking information;
  • Customer-provided text, graphics, or media.

We use this information only to provide the requested digital services, unless otherwise agreed.

Customers are responsible for ensuring that any content, images, logos, trademarks, data, or materials provided to us are lawful and properly authorized for use.

7. Cookies and Tracking Technologies

Our website may use cookies, tracking tools, analytics scripts, or similar technologies to improve website functionality and understand visitor behavior.

Cookies may help us:

  • Remember user preferences;
  • Improve website loading and usability;
  • Understand which pages are visited;
  • Analyze website traffic;
  • Improve content and design;
  • Monitor website performance;
  • Support marketing or remarketing activities, where applicable.

You can control or disable cookies through your browser settings. However, disabling cookies may affect some website features.

8. Analytics and Third-Party Tools

We may use third-party tools for website analytics, performance tracking, forms, email delivery, hosting, security, payment processing, or customer communication.

These tools may collect or process limited data according to their own privacy policies.

Examples may include:

  • Website hosting providers;
  • Email service providers;
  • Analytics tools;
  • Form plugins;
  • Payment platforms;
  • Security tools;
  • Social media platforms;
  • Domain and hosting providers;
  • Cloud storage or backup services.

We try to use reliable third-party providers, but we are not responsible for the independent privacy practices of third-party platforms.

9. Sharing of Information

We may share information only when necessary and appropriate.

This may include sharing information with:

  • Our employees, team members, or representatives;
  • Technical staff or installation teams;
  • Authorized service partners;
  • Equipment suppliers;
  • Internet or infrastructure providers;
  • Payment processors;
  • Hosting or IT service providers;
  • Legal, tax, accounting, or compliance advisors;
  • Government authorities, regulators, courts, or law enforcement where required by law;
  • Third-party platforms necessary for service delivery.

We do not sell, rent, or trade your personal information for unrelated third-party marketing.

10. Legal and Regulatory Disclosure

We may disclose your information if required to do so by law, regulation, court order, government request, law enforcement request, tax requirement, telecom compliance requirement, or other lawful authority.

We may also disclose information where necessary to:

  • Protect our legal rights;
  • Enforce our Terms & Conditions;
  • Investigate fraud or misuse;
  • Prevent network abuse;
  • Protect customers, staff, systems, or the public;
  • Respond to legal claims or disputes.

11. Data Security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

  • Limited access to customer information;
  • Password-protected systems;
  • Secure communication where practical;
  • Internal record controls;
  • Technical safeguards;
  • Staff confidentiality expectations;
  • Regular review of service and support processes.

However, no website, internet transmission, digital storage system, or communication method is completely secure. We cannot guarantee absolute security of information transmitted online.

Customers are also responsible for protecting their passwords, router credentials, email accounts, website logins, CCTV access, and other sensitive credentials.

12. Customer Responsibilities

Customers must:

  • Provide accurate and updated information;
  • Keep login credentials confidential;
  • Avoid sharing passwords unnecessarily;
  • Change passwords after temporary support access, where appropriate;
  • Ensure lawful use of internet, CCTV, websites, and digital systems;
  • Notify us promptly of unauthorized access or suspicious activity;
  • Ensure they have permission to share business, property, or third-party information with us.

We are not responsible for privacy issues caused by incorrect information, shared passwords, unauthorized customer-side access, or misuse of systems by the customer or their users.

13. Data Retention

We keep personal information only for as long as reasonably necessary for business, operational, technical, billing, support, legal, tax, or compliance purposes.

Retention periods may vary depending on:

  • Type of service;
  • Customer relationship;
  • Payment and invoice records;
  • Legal or tax requirements;
  • Warranty or support period;
  • Dispute or complaint history;
  • Technical service needs;
  • Consent or subscription status.

When information is no longer required, we may delete, anonymize, archive, or securely store it according to our internal policies and legal obligations.

14. Marketing Communication

We may send you updates, offers, service notices, newsletters, or promotional messages if:

  • You subscribed to receive updates;
  • You requested information from us;
  • You are an existing customer;
  • You gave consent;
  • The communication is related to our services.

You may request to stop receiving promotional communication at any time by contacting us or using an unsubscribe option where available.

Even if you opt out of promotional messages, we may still send important service-related messages, such as billing notices, maintenance updates, support communication, or legal notices.

15. Your Rights and Choices

Subject to applicable law and practical limitations, you may request to:

  • Access personal information we hold about you;
  • Correct inaccurate or outdated information;
  • Update contact or billing details;
  • Withdraw consent for promotional communication;
  • Request deletion of certain information;
  • Ask questions about how your information is used;
  • Request removal from newsletter or marketing lists.

Some information may need to be retained for legal, billing, tax, dispute, security, or service-related reasons.

To make a privacy-related request, contact us using the details provided at the end of this Privacy Policy.

16. Children’s Privacy

Our website and services are not intended for children to submit personal information without the involvement of a parent, guardian, or responsible adult.

If we become aware that personal information of a child has been submitted without proper consent or lawful basis, we may delete or restrict such information where appropriate.

17. Links to Other Websites

Our website may contain links to third-party websites, platforms, social media pages, payment services, or partner websites.

We are not responsible for the privacy practices, security, policies, or content of third-party websites. You should review their privacy policies before submitting information to them.

18. Social Media Interaction

If you interact with us through Facebook, Instagram, LinkedIn, X/Twitter, WhatsApp, or other platforms, your use of those platforms is also governed by their own privacy policies and terms.

Information you share publicly on social media may be visible to other users. Please avoid sharing sensitive personal, payment, password, or private service information publicly.

19. Business Transfers

If SkyTech Horizon undergoes restructuring, merger, acquisition, partnership change, asset transfer, or business transfer, customer information may be transferred as part of business records, subject to reasonable confidentiality and legal requirements.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, technology, or business practices.

The updated Privacy Policy will be posted on our website with a revised “Last Updated” date.

Continued use of our website or services after updates means you accept the revised Privacy Policy.

21. Contact Us

For privacy-related questions, corrections, requests, or concerns, you may contact us at:

SkyTech Horizon (Pvt.) Limited
Operated through / associated with: SkyNet IT Solutions
Address: Quaid-e-Azam Road, Near Qazia Wah Pull, Badin, Sindh, Pakistan
Email: contact@skytechhorizon.com
Phone: +92 335 5656798
Website: skytechhorizon.com

22. Final Note

We value your trust. Our aim is to handle personal information responsibly, use it only for legitimate service and business purposes, and protect it with reasonable care while delivering reliable technology, connectivity, security, and digital solutions.