Skip to content

Terms and Conditions

Effective Date: March 15, 2023
Last Updated: July 09, 2026

Welcome to SkyTech Horizon (Pvt.) Limited. These Terms & Conditions govern your use of our website, services, communication channels, and any products, solutions, installations, support, or digital services provided by SkyTech Horizon, including services offered through or in association with SkyNet IT Solutions.

By accessing our website, contacting us, requesting a service, subscribing to updates, placing an order, or using any of our services, you agree to these Terms & Conditions. If you do not agree with any part of these terms, you should not use our website or services.

1. About SkyTech Horizon

SkyTech Horizon (Pvt.) Limited is a technology and connectivity company providing internet-related services, networking solutions, CCTV and security systems, IT support, website development, digital content, SEO, e-commerce solutions, analytics setup, and other technology services for homes, businesses, shops, offices, institutions, and communities.

Our services may be provided directly by SkyTech Horizon, through our business outlets, through technical teams, or through authorized service partners, vendors, suppliers, or infrastructure providers, depending on the nature and location of the service.

2. Scope of These Terms

These Terms apply to:

  • Use of our website;
  • Requests submitted through contact forms, email, phone, WhatsApp, social media, or physical office visits;
  • Internet and connectivity services;
  • Network setup, Wi-Fi coverage, router configuration, LAN setup, and cabling;
  • CCTV installation, DVR/NVR setup, remote viewing, and maintenance;
  • IT support, troubleshooting, device setup, and technical assistance;
  • Website development, landing pages, e-commerce setup, analytics, SEO, digital content, and social media support;
  • Any service package, quotation, invoice, proposal, support request, or agreement issued by us.

If a separate written agreement, invoice, quotation, service form, or package policy applies to a specific service, that document will also apply. In case of conflict, the specific written agreement or invoice may prevail over these general Terms.

3. Eligibility to Use Our Services

By using our website or requesting our services, you confirm that:

  • You are legally capable of entering into an agreement;
  • The information you provide is true, complete, and accurate;
  • You are requesting services for lawful purposes only;
  • You have permission to request installation, setup, access, or technical work at the relevant premises;
  • You will not misuse our website, services, equipment, systems, or support channels.

If you request services on behalf of a business, organization, household, or third party, you confirm that you have the authority to do so.

4. Website Use

Our website is provided for general information, service inquiries, customer communication, and business engagement.

You agree not to:

  • Use the website for unlawful, fraudulent, harmful, or misleading purposes;
  • Attempt to hack, damage, overload, reverse-engineer, or interfere with the website;
  • Submit false, abusive, offensive, or spam content;
  • Copy, reproduce, or misuse our website content, design, branding, or materials without permission;
  • Use automated tools, scraping software, bots, or similar systems to access or extract website data without authorization.

We may update, modify, suspend, or remove any part of the website at any time without prior notice.

5. Service Availability

All services are subject to availability, coverage, technical feasibility, resource availability, and location-based limitations.

For internet and connectivity services, availability may depend on:

  • Coverage in your area;
  • Physical infrastructure;
  • Signal quality or line-of-sight requirements, where applicable;
  • Fiber, wireless, or network access availability;
  • Technical inspection;
  • Installation permissions;
  • Regulatory, operational, or third-party network conditions.

Submitting a request through our website or contacting us does not guarantee that a service will be available at your location.

6. Internet & Connectivity Services

Where internet or connectivity services are provided, the following conditions apply:

  • Speeds, performance, and reliability may vary based on package, network conditions, customer equipment, usage behavior, distance, weather, power availability, technical faults, and other operational factors.
  • Internet services may be affected by outages, maintenance, cable faults, upstream provider issues, third-party network problems, power failures, or force majeure events.
  • Any speed mentioned in a package, advertisement, quotation, or service description may refer to the maximum available speed under suitable conditions, unless specifically stated otherwise.
  • We do not guarantee uninterrupted, error-free, or permanently available internet service.
  • Fair usage policies, bandwidth management, service limits, or reasonable network controls may apply where necessary to maintain network stability and fair access for users.
  • Any misuse of the connection, including unlawful browsing, hacking, spamming, hosting illegal content, unauthorized resale, or network abuse, may result in suspension or termination.

If services are provided through authorized partners, infrastructure providers, or upstream operators, their technical limitations and policies may also apply.

7. Customer Responsibilities for Internet Services

Customers using internet or connectivity services must:

  • Provide accurate address, contact, and usage information;
  • Allow reasonable access for installation, inspection, maintenance, or troubleshooting;
  • Ensure safe power supply for routers, modems, switches, and related devices;
  • Keep customer-side equipment safe from damage, water, heat, dust, theft, or misuse;
  • Not share, resell, redistribute, or commercially exploit the service without written permission;
  • Not use the service for unlawful activity, cyber abuse, harassment, fraud, piracy, or prohibited content;
  • Promptly report service issues through official support channels;
  • Pay applicable charges on time.

The customer is responsible for all activity conducted through their connection, network, device, account, router, or login credentials.

8. Installation, Equipment & Customer Premises

Where installation is required, our team may install routers, cables, switches, connectors, cameras, DVR/NVR devices, mounts, power adapters, or other equipment.

Unless clearly stated in writing:

  • Equipment ownership depends on the invoice, package, rental model, purchase agreement, or service arrangement;
  • Some equipment may remain the property of SkyTech Horizon, its partners, or suppliers;
  • Customer-purchased equipment remains the customer’s responsibility after delivery/installation;
  • Damage caused by misuse, mishandling, water, electrical faults, voltage fluctuation, unauthorized repairs, or physical interference may not be covered under support or warranty;
  • Additional cabling, civil work, pole work, drilling, special mounting, or non-standard installation may involve additional charges.

Customers must obtain permission from landlords, building owners, societies, authorities, neighbors, or relevant parties before requesting installation where such permission is required.

9. CCTV & Security System Services

For CCTV, surveillance, and security-related services:

  • We may provide consultation, camera installation, DVR/NVR setup, remote viewing configuration, basic training, and maintenance support.
  • Camera coverage, image clarity, recording duration, night vision, remote access, and storage capacity depend on selected equipment, installation environment, internet availability, lighting, storage device, and configuration.
  • We do not guarantee prevention of theft, damage, intrusion, unauthorized access, or any criminal activity.
  • CCTV systems are monitoring tools and should not be treated as complete security guarantees.
  • Customers are responsible for ensuring that cameras are installed lawfully and do not violate privacy rights, property rights, or applicable laws.
  • Customers must not use CCTV systems for illegal surveillance, harassment, blackmail, or unauthorized monitoring.

Any recordings, footage, passwords, cloud accounts, storage devices, or monitoring access remain the responsibility of the customer unless separately managed by us under a written agreement.

10. Networking, Wi-Fi & IT Support Services

For networking, Wi-Fi, router setup, LAN cabling, and IT support:

  • We provide services based on the condition of your devices, premises, wiring, internet connection, and technical environment.
  • Wi-Fi coverage may vary due to walls, distance, interference, building structure, device quality, router placement, and other environmental factors.
  • Troubleshooting results are not always guaranteed, especially where devices are damaged, outdated, locked, infected, unsupported, or dependent on third-party systems.
  • We may recommend equipment upgrades, replacement, additional access points, cabling, or configuration changes where required.

Technical support may be provided onsite, remotely, by phone, through WhatsApp, or through other available channels depending on the issue.

11. Website Development & Digital Services

For website development, landing pages, digital content, SEO, e-commerce, analytics, and related services:

  • Project scope, timeline, price, deliverables, revisions, hosting, domain, content, design, and support terms should be agreed before work begins.
  • Delays caused by late content, missing approvals, third-party issues, hosting problems, payment delays, or change requests may affect delivery timelines.
  • SEO, social media, digital content, analytics, and online visibility services do not guarantee specific rankings, traffic, followers, sales, leads, revenue, or conversions.
  • E-commerce and online business systems depend on third-party platforms, payment providers, logistics, customer behavior, product quality, and business operations.
  • We may use third-party tools, plugins, themes, APIs, hosting providers, analytics platforms, and software where needed.

Unless otherwise agreed, customers are responsible for providing accurate business information, product details, images, pricing, policies, legal pages, and required approvals.

12. Quotations, Pricing & Payments

Prices may vary depending on the service type, location, package, equipment, installation requirements, project scope, and support level.

  • All quotations are valid only for the period stated in the quotation.
  • If no validity period is stated, the quotation may be revised at any time before confirmation.
  • Prices may change due to equipment cost, supplier pricing, taxes, transportation, additional work, or scope changes.
  • Work may begin only after confirmation and, where applicable, advance payment.
  • Monthly services must be paid according to the agreed billing cycle.
  • Late payment may result in service suspension, reduced support, reactivation charges, or termination.

Payments may be accepted through cash, bank transfer, digital wallet, online payment method, or any other method approved by us.

13. Refunds & Cancellations

Refunds and cancellations depend on the nature of the service.

Generally:

  • One-time consultation, inspection, installation, setup, configuration, or support charges may be non-refundable once the service has been performed.
  • Custom website, digital, design, content, or development work may not be refundable once work has started.
  • Equipment may be refundable or replaceable only according to supplier warranty, return condition, and applicable policy.
  • Monthly internet or support fees may not be refundable for partial usage unless specifically agreed.
  • Advance payments may be adjusted against work already completed, equipment purchased, or expenses incurred.

If a customer cancels after equipment has been purchased, installation has been scheduled, or project work has started, deductions may apply.

14. Warranty & Service Support

Warranty terms depend on the equipment, supplier, manufacturer, service type, and invoice conditions.

  • Hardware warranty, if any, is usually subject to manufacturer or supplier terms.
  • Warranty may not cover physical damage, water damage, burning, voltage fluctuation, tampering, misuse, unauthorized repair, software corruption, or accidental damage.
  • Service support may cover configuration, troubleshooting, and basic assistance, but may not include free replacement, repeated visits, third-party faults, or customer-side damage unless agreed.
  • For websites and digital systems, support may be limited to agreed maintenance terms.

Any support beyond the agreed scope may be charged separately.

15. Acceptable Use Policy

Customers must not use our services, systems, website, network, or support channels for:

  • Illegal activity;
  • Hacking, phishing, malware, botnets, cyberattacks, or unauthorized access;
  • Spamming, bulk messaging abuse, or email fraud;
  • Distribution of illegal, harmful, hateful, abusive, or infringing content;
  • Piracy, copyright infringement, or unauthorized streaming/rebroadcasting;
  • Harassment, threats, impersonation, or fraud;
  • Network resale or redistribution without written approval;
  • Any activity that harms our network, reputation, customers, suppliers, partners, or systems.

We reserve the right to suspend, restrict, or terminate services if misuse is detected or reasonably suspected.

16. Intellectual Property

All content on our website, including text, logos, design, graphics, icons, service descriptions, branding, layout, images, and other materials, belongs to SkyTech Horizon or its respective licensors unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, publish, or use our content or branding without written permission.

For customer projects:

  • Customer-provided logos, text, images, and data remain the customer’s responsibility.
  • The customer confirms they have the right to use all materials supplied to us.
  • Custom-created designs, websites, content, or materials may be subject to ownership and usage rights stated in the relevant quotation or agreement.
  • We may showcase completed work in our portfolio unless the customer requests confidentiality in writing.

17. Customer Content & Information

When you submit content, images, business information, contact details, project requirements, or other materials to us, you confirm that:

  • The information is accurate and lawful;
  • You have permission to share and use the material;
  • The material does not violate third-party rights;
  • The material is not defamatory, illegal, harmful, or misleading.

We may use the provided material to deliver services, prepare proposals, communicate with you, complete projects, provide support, and maintain business records.

18. Third-Party Services

Some services may involve third-party platforms, suppliers, software, tools, hosting providers, domain registrars, payment processors, analytics tools, social media platforms, internet providers, equipment manufacturers, or cloud services.

We are not responsible for:

  • Third-party downtime;
  • Policy changes;
  • Price changes;
  • Account suspension by third-party platforms;
  • Data loss caused by third-party systems;
  • Security breaches outside our control;
  • Restrictions imposed by platforms, payment providers, hosting companies, or regulators.

Customers may be required to accept third-party terms before using such services.

19. Privacy & Data Protection

We collect and use customer information only as reasonably necessary for communication, service delivery, billing, support, record-keeping, and business operations.

This may include:

  • Name;
  • Phone number;
  • Email address;
  • Address/location;
  • Service requirements;
  • Payment and billing details;
  • Technical information needed for support;
  • Website inquiry details.

For more details, please refer to our Privacy Policy.

Customers are responsible for keeping passwords, router credentials, website logins, CCTV access, email accounts, and other credentials safe. We are not responsible for losses caused by customer negligence, weak passwords, shared credentials, or unauthorized access due to customer-side security failures.

20. No Guarantee of Specific Results

We aim to provide dependable and professional services, but we do not guarantee:

  • Uninterrupted internet connectivity;
  • Exact internet speed at all times;
  • Complete Wi-Fi coverage in every corner without proper equipment;
  • Prevention of all security incidents through CCTV;
  • Specific website traffic, search ranking, sales, leads, revenue, or engagement;
  • Compatibility with every device, platform, software, or third-party system;
  • Immediate resolution of every technical issue.

All services are provided based on reasonable skill, available resources, technical conditions, and agreed scope.

21. Limitation of Liability

To the maximum extent permitted by law, SkyTech Horizon shall not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profit, loss of business, loss of data, loss of customers, reputational harm, service interruption, or third-party claims arising from use of our website or services.

Our total liability, if any, shall not exceed the amount paid by the customer for the specific service giving rise to the claim, unless otherwise required by applicable law.

We are not liable for losses caused by:

  • Customer misuse or negligence;
  • Third-party service failures;
  • Power failure or voltage issues;
  • Natural disasters;
  • Regulatory restrictions;
  • Internet outages outside our control;
  • Unauthorized access due to customer-side weakness;
  • Equipment damage not caused by us;
  • Incorrect information provided by the customer.

22. Indemnity

You agree to indemnify and hold harmless SkyTech Horizon, its directors, employees, representatives, partners, suppliers, and service teams from any claims, losses, damages, liabilities, costs, or expenses arising from:

  • Your misuse of our website or services;
  • Your violation of these Terms;
  • Your violation of any law or third-party right;
  • Content or material provided by you;
  • Unauthorized use, resale, or redistribution of services;
  • Illegal activity conducted through your connection, equipment, website, account, or system.

23. Service Suspension or Termination

We may suspend, restrict, or terminate services if:

  • Payments are overdue;
  • The customer violates these Terms;
  • The customer misuses the service;
  • Installation or maintenance access is refused;
  • Equipment is damaged, tampered with, or misused;
  • Service provision becomes technically or legally impossible;
  • The customer behaves abusively toward staff or representatives;
  • Fraud, illegal activity, or network abuse is suspected.

Suspension or termination does not remove the customer’s obligation to pay outstanding dues.

24. Communication

We may contact customers through phone, SMS, WhatsApp, email, website forms, social media, invoices, notices, or official announcements.

Customers are responsible for providing correct contact information and checking messages related to service updates, billing, support, maintenance, or policy changes.

Any notice sent to the contact details provided by the customer shall be considered valid communication.

25. Force Majeure

We are not responsible for delay, failure, interruption, or non-performance caused by events beyond our reasonable control, including:

  • Natural disasters;
  • Floods, storms, earthquakes, or extreme weather;
  • Fire or accidents;
  • Power outages;
  • Fiber cuts or cable damage;
  • Upstream provider failure;
  • Government restrictions;
  • Regulatory action;
  • War, riots, strikes, civil disturbance;
  • Internet backbone issues;
  • Cyberattacks;
  • Supply chain delays;
  • Any other event beyond reasonable control.

In such cases, services may be delayed, suspended, limited, or modified until normal operations can resume.

26. Changes to Services or Terms

We may update these Terms & Conditions from time to time. Updated terms will be posted on our website with a revised “Last Updated” date.

We may also change, improve, discontinue, or modify services, packages, support methods, pricing, policies, or website content where necessary.

Continued use of our website or services after changes means you accept the updated Terms.

27. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of Pakistan.

Any dispute arising out of or relating to these Terms, our website, or our services shall first be attempted to be resolved through mutual discussion. If the matter cannot be resolved amicably, it may be referred to the competent courts or legal forums having jurisdiction under applicable law.

Unless otherwise agreed in writing, disputes shall be subject to the jurisdiction of the competent courts in Sindh, Pakistan.

28. Contact Information

For questions, service requests, complaints, or support, you may contact us at:

SkyTech Horizon (Pvt.) Limited
Operated through / associated with: SkyNet IT Solutions
Address: Quaid-e-Azam Road, Near Qazia Wah Pull, Badin, Sindh, Pakistan
Email: contact@skytechhorizon.com
Phone: +92 335 5656798
Website: skytechhorizon.com

29. Final Note

These Terms & Conditions are intended to create clear expectations between SkyTech Horizon and its customers. Our goal is to provide reliable, practical, and professional technology solutions while ensuring fair use, responsible service delivery, and transparent communication.